Returns, Exchange and Refund
We only provide exchange service if:
- the products you received are different from your order.
- the products are proved to be damaged during transport.
We do not offer returns or refund under any circumstances.
Procedures of Exchange
- Please contact your nearby post office to look for the most economy shipping methods.
- Email to firstname.lastname@example.org. Listing your order number, details of products, postage fee and reasons of exchange.
- After receiving our confirmation email. Pack the returned products along with our acknowledgement email. You should send to:
ROOM 1301, 13/F,
BLOCK B, SEAVIEW ESTATE,
8 WATSON ROAD, HONG KONG.
- All shipping fee must be prepaid. We do not accept COD returns.
- The return shipping fee will be returned the same way you choose upon purchasing, after your corrected order is sent.